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Read Price Promise terms and conditions
This offer is valid only for all car hire bookings made on http://car-hire.ryanair.com/en. Should a passenger find a cheaper car hire price on a car hire supplier’s direct website than the quoted CarTrawler price for the same pick up and return dates and times, same location and same car hire booking details*, then CarTrawler will honour the "Your car hire for FREE" guarantee. Please note that this guarantee applies only to car hire Supplier’s direct sites and aggregator’s sites are NOT included. The price quoted will include all mandatory taxes, fees and charges, but will exclude fuel and any other optional extra fees***. In order to qualify for the "Your car hire for FREE" guarantee, a passenger must book a car hire on http://car-hire.ryanair.com/en, pick up and return the car hire. Exceptions apply in those cases, where the passenger would be entitled to a refund or a modification of his/her booking, as per the CarTrawler Booking Engine Terms and Conditions.
The passenger needs to submit the claim using the attached form (English only) to email@example.com within 1 hour of making the booking. Should a claimant for any reason fail to submit the claim form within 1 hour of making the booking on http://car-hire.ryanair.com/en, then that claim will be deemed as late and will be disregarded for the purposes of this promotion. Claims will only be accepted where the pick- up and return locations and times, and car hire booking details are exactly the same as the original car hire booked through http://car-hire.ryanair.com/en.
A screen print of the supplier’s offered price (including all mandatory taxes, fees and charges) must be emailed with the claim form. CarTrawler will then verify the "competitor price" within 1 hour of receipt (only during office hours: 9am-5pm Monday to Friday). If the 'competitor price' cannot be verified on the internet then the claim will be invalid.
Claims can only be made for a car hire booking that is exactly the same in relation to the pick- up and return date, time and location of the care hire booking and where the car hire booking details** are exactly the same as that displayed on a car hire supplier’s direct website.
The number of claims is limited to 1 per passenger per calendar month with a maximum of 2 claims per calendar year (January - December). Once the initial claim has been verified by CarTrawler, the claimant will be notified by email within 24 hours (Monday to Friday) of the acceptance (subject to final verification that the passenger/s picked up and returned the car hire on the itinerary) of the claim. In the case of successful claims (post return of car hire) the relevant sum will be processed within 5 working days post return to the credit/debit card account provided at the time of booking.
Car hire supplier employees and their families are excluded from claiming under CarTrawler's lowest price guarantee. CarTrawler's decision in relation to all claims will be final. CarTrawler reserves the right to amend or discontinue this promotion at any time by giving 24 hour notice to that effect, at its sole discretion.
*The car hire booking details that must be the same are the Supplier brand, fuel policy, one way fees, on airport location or off airport location, payment model i.e. pre-pay/part pay/deposit/post-pay, mandatory extras (e.g. snow tyres), cross-border travel fees, car type, drivers age, mileage policy, airport fees, insurance excess requirement (i.e. the deposit to be authorised by the car rental agent on the vehicle driver’s credit card), bundled products (e.g. insurance included in the rental price).
**In the case of successful claims, CarTrawler will refund the cost of the car hire booking made on http://car-hire.ryanair.com/en excluding any fuel or any other optional extra fees. Each claim will be subject to a maximum cap of €/£200 or local currency equivalent per passenger hire. Therefore the maximum amount refunded by CarTrawler for successful claims will be capped at €/£200 or local currency equivalent. CarTrawler reserves the right to verify the passenger’s identity prior to accepting any claim and/or refunding any amount and shall be entitled to request any documentation and/or information reasonably necessary in order to satisfy such verification requirements.
***Optional extras include but are not limited to additional drivers, GPS, child seats etc